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christoff
Joined: 09 Nov 2006
Posts: 34
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 Posted: Mon May 23, 2011 5:03 am Post subject: FT2 crashed after version 2.7 something update |
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Hi,
I updated my FT2 with the latest version 2.7 something after I received a message that a new update was available.
Ever since the update was installed my FT2 will not open.
I then decided to revert back to the 2.6 version which I now works OK. I tried to uninstall FT2 but the uninstaller freezes halfway thru the process. I later had to kill the process. I did the uninstall again and then it went thru and at the end told me that some components must be removed manually. I see that the Forextester.exe file was not removed and I wanted to remove it manually but it would not allow me to.
Now, when i try to install FT2 again in the same directory; it does not wanna do that. Please help.
Regards,
Christoff |
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FT Support
Joined: 11 Jul 2009
Posts: 902
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| Posted: Mon May 23, 2011 11:42 am Post subject: |
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Hello Christoff,
Please try to re-start your computer and install Forex Tester after that.
Let me know if you still have problems with FT installation.
_________________
Check our other products here:
www.fx-metropolis.com
www.forexcopier.com |
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christoff
Joined: 09 Nov 2006
Posts: 34
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| Posted: Thu Jun 02, 2011 5:36 am Post subject: Still not resolved |
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Hi,
No, I tried a lot of things (also what you suggested) but still no success.
I have an idea it could be the COMODO Internet Security package which I have installed that is causing the problem. Not sure because the 2 (COMODO and FT2 V 2.7 were done about the same time)
Anyway, I don't have the knowledge or the time now to deal with this, will have to wait for later
Christoff |
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FT Support
Joined: 11 Jul 2009
Posts: 902
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| Posted: Fri Jun 03, 2011 4:31 pm Post subject: |
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Hello Christoff,
Please PM me with your Skype ID, i'll try to help you via remote support.
_________________
Check our other products here:
www.fx-metropolis.com
www.forexcopier.com |
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christoff
Joined: 09 Nov 2006
Posts: 34
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| Posted: Tue Jun 28, 2011 5:53 am Post subject: Problem solved |
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HI,
Sorry for the delay, but I just did not had time to attend to the problem until now. I realized that I have switched to a new Internet Security suite (Comodo) about the same time I started having the problem. Also suddenly I started getting problems with my MT4 when I updated to build 402.
This weekend I uninstalled Comodo and both problems were solved.
Thanks for all the willingness to help.
Regards,
Christoff |
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ProFX
Joined: 26 Feb 2010
Posts: 26
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| Posted: Tue Jun 28, 2011 9:20 am Post subject: |
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I run Metatrader 4 build 402 and Comodo Internet Security with no problems.
It is just the Metatrader 4 and Forex Tester 2 combo that causes problems for me. |
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