Missing data
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- Posts: 6
- Joined: Thu Jan 26, 2017 6:35 am
Missing data
Hi, there are many missing data. Is it due to the data provider i choose? Attached is just one of them. There are quite alot more missing.
- Attachments
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- screen_00587.jpg (152.41 KiB) Viewed 19920 times
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: Missing data
Hello,
Thank you for the screenshot.
Historical data from what broker do you use?
Please try to re-download historical data for the missing period via the Data Center window and then re-open a project via File -> Open Project menu and check if the error is still there.
Please let us know about the result.
Thank you for the screenshot.
Historical data from what broker do you use?
Please try to re-download historical data for the missing period via the Data Center window and then re-open a project via File -> Open Project menu and check if the error is still there.
Please let us know about the result.
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- Posts: 6
- Joined: Thu Jan 26, 2017 6:35 am
Re: Missing data
It FXCM data. My vip subscription just expired, did not renew due to these problems so i'm unable to download again.
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: Missing data
Hello,
We've prolonged your subscription for a few days, please try to download historical data again.
We've prolonged your subscription for a few days, please try to download historical data again.
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- Posts: 6
- Joined: Thu Jan 26, 2017 6:35 am
Re: Missing data
Hi,
I redownloaded that missing potion and i got the correct data but there's another missing data on 24 Nov which i tired to redownload for the month of Nov, it doesn't work.
I redownloaded that missing potion and i got the correct data but there's another missing data on 24 Nov which i tired to redownload for the month of Nov, it doesn't work.
- Attachments
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- screen_00589.jpg (152.96 KiB) Viewed 19896 times
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- i redownloaded the month of nov again. Doesn't work.
- screen_00588.jpg (164.7 KiB) Viewed 19896 times
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- Posts: 1479
- Joined: Mon Apr 01, 2013 3:55 am
Re: Missing data
Hello,
Thank you for the screenshot.
I will ask our developers to investigate this issue so they can check if we have historical data for this time period on our server and add them.
Thank you for the screenshot.
I will ask our developers to investigate this issue so they can check if we have historical data for this time period on our server and add them.
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