Missing data

Bug reports and errors in the program
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mi5mi6
Posts: 6
Joined: Thu Jan 26, 2017 6:35 am

Missing data

#1 Postby mi5mi6 » Tue Jan 02, 2018 2:07 am

Hi, there are many missing data. Is it due to the data provider i choose? Attached is just one of them. There are quite alot more missing.
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screen_00587.jpg
screen_00587.jpg (152.41 KiB) Viewed 9374 times

FX Helper
Posts: 1027
Joined: Mon Apr 01, 2013 3:55 am

Re: Missing data

#2 Postby FX Helper » Tue Jan 02, 2018 6:44 am

Hello,

Thank you for the screenshot.

Historical data from what broker do you use?

Please try to re-download historical data for the missing period via the Data Center window and then re-open a project via File -> Open Project menu and check if the error is still there.

Please let us know about the result.

mi5mi6
Posts: 6
Joined: Thu Jan 26, 2017 6:35 am

Re: Missing data

#3 Postby mi5mi6 » Tue Jan 02, 2018 11:42 pm

It FXCM data. My vip subscription just expired, did not renew due to these problems so i'm unable to download again.

FX Helper
Posts: 1027
Joined: Mon Apr 01, 2013 3:55 am

Re: Missing data

#4 Postby FX Helper » Thu Jan 04, 2018 7:49 am

Hello,

We've prolonged your subscription for a few days, please try to download historical data again.

mi5mi6
Posts: 6
Joined: Thu Jan 26, 2017 6:35 am

Re: Missing data

#5 Postby mi5mi6 » Fri Jan 05, 2018 10:10 am

Hi,

I redownloaded that missing potion and i got the correct data but there's another missing data on 24 Nov which i tired to redownload for the month of Nov, it doesn't work.
Attachments
screen_00589.jpg
screen_00589.jpg (152.96 KiB) Viewed 9350 times
screen_00588.jpg
i redownloaded the month of nov again. Doesn't work.
screen_00588.jpg (164.7 KiB) Viewed 9350 times

FX Helper
Posts: 1027
Joined: Mon Apr 01, 2013 3:55 am

Re: Missing data

#6 Postby FX Helper » Fri Jan 12, 2018 6:55 am

Hello,

Thank you for the screenshot.

I will ask our developers to investigate this issue so they can check if we have historical data for this time period on our server and add them.


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