Cannot download historical data with VIP service

[sj2610]

Hi,
I have tried to download data (1 min + tick) from Alpari UK, with a subscription to the VIP service.
After multiple processes, the program display the error shown on the 2nd screenshot.
I have tried to download all history, then dividing in 12 months and 6 months period, but it always end the same.
There is no permissions restrictions on the Forex2 folder.
Thanks in advance for your help

[FT Support]

Hello,

Thank you for contacting us.
On what stage of data downloading do you see "Cannot download data" message?
please try to close all charts, restart your computer and download data again. Does that help?

[sj2610]

Hi,
Thanks for your answer.
The message appears after the "Unzipping" process.
I managed to avoid the message by downloading a maximum of one month data, but I just can't do that for the ten years of data I'd like to get.

I have tried "clearing all data" before downloading, but same issue.

Note: This is not related to bandwidth as I am using a 1 GB connection and the download process goes quite fast.

Thanks for your help.

[FT Support]

thank you for the details.

Please try this new version of Forex Tester:
http://ftdev.dyndns.biz/Files/ForexTesterSetupEng29.exe

Do you still have this issue on that version?

[sj2610]

HI,
I installed that version, cleared imported data and re imported all available data (1 min + tick) in one round --> No trouble at all.

Thanks a lot
SJ