FT3: When importing, Source File window blank and no data

Bug reports and errors in the program
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c0zgrove
Posts: 1
Joined: Thu Dec 22, 2016 11:02 am

FT3: When importing, Source File window blank and no data

#1 Postby c0zgrove » Thu Dec 22, 2016 11:15 am

So I've been trying to get this data import feature to work for a while now. No matter what I do, including reinstalling FT3, the Source File preview window is always blank.

I've tried exporting data from FT3 then trying to re-import it so I can be sure the data is in the proper format and that doesn't work. I've tried exporting data from FXCM and importing it in to FT3 but that doesn't work either. In all cases, nothing ever shows up in the Source File window. As a result, if I assign the columns to their appropriate values and try to continue I get the error that there's no data to import.

FX Helper
Posts: 957
Joined: Mon Apr 01, 2013 3:55 am

Re: FT3: When importing, Source File window blank and no data

#2 Postby FX Helper » Fri Dec 23, 2016 5:35 am

Hello,

Can you please send this file (or sample of this file) to us to email support@forextester.com so we can check what is wrong with it?

Or post the archive with the file here.

Thank you.


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