Page 1 of 1

Unable to download data from server

Posted: Tue Mar 25, 2014 10:37 pm
by jameschia26
THe progress ran smoothly until the tail end (after 5 mins) with the below message when updating the bars..
Cannot download data from server

I only attempted to download GBPUSD from 2010 onwards.

Re: Unable to download data from server

Posted: Tue Mar 25, 2014 10:46 pm
by jameschia26
THis happened when it is updating - at around 70% it gave the error

Re: Unable to download data from server

Posted: Wed Mar 26, 2014 6:07 am
by FX Helper
Hello,

Can you please add more details?
What operating system do you use? Do you use any antiviruses?

Please try to do the following steps:
1. Make sure that you have enough space at your hard drive.
2. Please clear data usning "Clear" button and try to downlaod data again.

Re: Unable to download data from server

Posted: Wed Mar 26, 2014 9:25 am
by jameschia26
Hi I have more than sufficient space around 50GB. I am using Win 8.1

I had done a clear but the problem still persists.. Is the prog compatible with win 8?

Re: Unable to download data from server

Posted: Wed Mar 26, 2014 9:56 am
by jameschia26
On top of that problem, i get another error when i tried to generate ticks wih just 2 years of data! Seems FT2 is really unstable!

Re: Unable to download data from server

Posted: Thu Mar 27, 2014 3:34 am
by FX Helper
Hello,

Can you please send us bug report if it appears again? It will help us to fully understand the problem.

Forex Tester is fully compatible with Windows 8 and 8.1

Maybe, some data files were damaged in your program. Please try to reinstall Forex Tester into another folder (like, C:\ForexTester2New), this should help.

Re: Unable to download data from server

Posted: Thu Mar 27, 2014 5:13 am
by jameschia26
I have reinstalled with the same error.

I would send the bug report but the prog does not allow me duh...

Re: Unable to download data from server

Posted: Fri Mar 28, 2014 7:36 am
by FX Helper
Hello,

You can also download historical data from our site as text file and then import this text file with data into Forex Tester using "Import from a file" button in Data Center window.
You can download historical data here: http://www.forextester.com/data/datasources.html
Are you able to import these data into Forex Tester? Or you have the same error?

Do you use any antiviruses? Please try to turn it off and download historical data again.

Re: Unable to download data from server

Posted: Sat Mar 29, 2014 11:58 pm
by jameschia26
Thanks! downloading and importing the ticks worked seamlessly