Error on start up

Bug reports and errors in the program
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Paul12
Posts: 8
Joined: Wed Mar 28, 2012 5:35 am

Error on start up

#1 Postby Paul12 » Sat Mar 31, 2012 8:24 am

When I launch forex tester the loading screen appears and then a error window pops up asking me if I would like to send a bug report etc so I did yesterday.

It also tells me that I can either 'continue application', 'restart application' or 'close application'. When I click restart the same thing happens but when I click continue FT loads up as normal?

I only bought FT2 a few days ago. What do you suggest I do?

Paul

FT Support
Posts: 905
Joined: Sat Jul 11, 2009 10:54 am
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#2 Postby FT Support » Mon Apr 02, 2012 6:50 am

Hello Paul,

This is strange... please try to reinstall the program into other folder (like "C:\ForexTester2New")
Check our other products here:
www.fx-metropolis.com
www.forexcopier.com

Paul12
Posts: 8
Joined: Wed Mar 28, 2012 5:35 am

#3 Postby Paul12 » Thu Apr 12, 2012 5:44 pm

Hi, I completely forgot to reply here sooner. Yes that sorted it out, thanks.

FX Helper
Posts: 1023
Joined: Mon Apr 01, 2013 3:55 am

Re: Error on start up

#4 Postby FX Helper » Tue Apr 10, 2018 3:52 am

Hello,

Can you please send and error message or screenshot of the problem to us?

JTrade
Posts: 1
Joined: Sun Jun 10, 2018 12:13 pm

Re: Error on start up

#5 Postby JTrade » Sun Jun 10, 2018 12:17 pm

Hi,

I have purchased a lifetime standard package and I am also having this problem. I have made sure the anti-virus isn't stopping it as well as saved to folder as mentioned here "C:\ForexTester2New" and I still get them same message.

Any help would be greatly appreciated in getting this going.

Thanks

FX Helper
Posts: 1023
Joined: Mon Apr 01, 2013 3:55 am

Re: Error on start up

#6 Postby FX Helper » Mon Jun 11, 2018 1:43 am

Hello

What operating system do you use?

Can you please send a screenshot of the issue which you get when launching Forex Tester 3 program?

Please send the bugreport.txt file which you find in the Forex Tester 3 folder to our email support@forextester.com. This file contains all the info about occurred bugs.
In addition, please send the debug.log and ForexTester.log files that you find in the <ForexTeste3>\LOGS folder.
Our developers will review these logs and they will try to find a reason of the problem.


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