Time gap to the past

Bug reports and errors in the program
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nixon_tateli
Posts: 3
Joined: Thu Dec 22, 2016 1:27 am

Time gap to the past

#1 Postby nixon_tateli » Thu Feb 02, 2017 5:33 am

I noticed several times that history data can gap to the past.

And it causes my indicator to behave unpredictable.
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Lana_FT_support
Posts: 3
Joined: Thu Jan 19, 2017 8:26 am

Re: Time gap to the past

#2 Postby Lana_FT_support » Fri Feb 03, 2017 4:20 am

Hello,
Thank you for the question. Please try the following:
1.Restore your project through the File > Open project option.
2.In case the issue persists, clear the project history and download the data again:
a. Go to File > Data Center and press the “Clear history” button (or the “Clear” button if you have FT2).
b. Download the data again using the “Update from server” button.
c. Open your project via File > Open project.
Run the test, it should be fine.


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